Shopping for a automotive in America is often a hellish expertise involving pushy salespeople, mysterious charges, and hours-long financing negotiations. That’s one thing Carvana aimed to unravel with its on-line used automotive market when it launched 13 years in the past. On this episode, Devindra chats with Carvana Chief Product Officer Dan Gill about how the corporate moved past the flashy advertising and marketing of its early automotive merchandising machines, and the way it’s nonetheless making an attempt to good the net automotive shopping for expertise. We additionally dive into a number of the points the corporate has confronted – together with delayed registrations and car points – and the way it’s making an attempt to study from them.
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Credit
Hosts: Devindra Hardawar
Visitor: Dan Gill
Producer: Ben Ellman
Music: Dale North and Terrence O’Brien
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